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Looking for a work from home job? Interested in phone work and/or customer service? Sykes is a great place to start!
What is Sykes?
Sykes (formerly Alpine Access) is a customer service company that hires work from home customer service reps in both the US and Canada.
Sykes isn’t a flexible job – you will get an assigned shift. Sykes also pays by the hour (not by how many minutes you spend talking).
While Sykes does work with multiple clients, you will only be assigned to one. This way you will become more comfortable with the work and what the client expects.
Also, Sykes hires people as EMPLOYEES, not contractors! This means you get to have awesome benefits like insurance and a 401(k)!
Sykes offers different entry-level customer service positions. They also offer team lead positions and support positions (which include training roles, HR, QA, and some administration roles).
Currently, Sykes has part-time, full-time, and seasonal jobs available in both the US and in Canada. You can see all the available jobs here.
**If you happen to be bilingual there are plenty of jobs at Sykes where you can utilize your skills! You will also be paid more!
The requirements depend on what client you will be working for, but generally, Sykes doesn’t require their employees to have experience or a degree. This is a great company for beginners.
You will need a landline phone, high-speed internet, and a computer. You will also need a stand-alone monitor and a USB headset.
Just like other phone and call center positions, it’s good to have a distraction-free and quiet place where you can work.
How much does Sykes pay?
The pay at Sykess depends on what client you’re working for. According to some reviews on Indeed, some employees were paid $9 an hour during their training period, and $10 an hour after completing the training.
Did you know that Sykes offers benefits to their employees?
They offer health benefits like:
- medical insurance
- dental insurance
- vision insurance
- life insurance
- disability plans
Financial benefits like:
- A 401(k) with employer match!
- Flexible spending accounts
- Health savings accounts
And other benefits like:
- Tuition assistance
- Paid time off
- Scholarships for children of employees!
How to Apply to Sykes
If you’re interested in working for Sykes you can head to their website and apply!
When you apply through their website you might also have to schedule a phone interview. After passing the phone interview you also might have to complete a background check (you will have to pay for this, it’s usually around $40-$50).
Sykes has some great reviews on Indeed, and it seems like it’s a great place to work.
If you’re interested in a work from home customer service position, Sykes is a great place to start. All the calls are inbound, and they’re mostly customer service calls (almost no sales involved).
You may also be interested in our list of over 200 work from home call center jobs.