How to Make Money as a Telephone Mystery Shopper

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Looking for something that’s flexible? Something that you can do completely from home? Something that doesn’t require a computer?

Telephone Mystery Shopping checks all of those boxes!

Telephone mystery shopping is a flexible work from home position where you choose when and what you work on!

What is telephone mystery shopping?

Mystery shoppers are hired by companies to conduct research or do audits. Mystery shoppers help determine the quality of the products, the service, and other things at a certain company.

Traditionally mystery shoppers would go to a place, like a restaurant, and go through the process of ordering. This way they could find out the quality of the service, the food, and the overall quality of the restaurant.

But with telephone mystery shopping all of this is done over the phone!

How does telephone mystery shopping work?

So here’s how telephone mystery shopping works:

  • Signup for some mystery shopping companies! You can use our list below to find legitimate telephone mystery shopping companies. Signup for one (or several!). You will have to provide some details like your name and address (so you can be placed with mystery shops near you).
  • Do any necessary training. Some mystery shopping companies will have training that will tell you how to complete the mystery shops. The training will include how to identify yourself, what information you need to gather, and how to submit the information for payment.
  • Accept your first mystery shop! Once you’ve signed up and completed your training, you should be able to accept your first telephone mystery shop. Maybe sure you check the instructions for anything special that you may need to do.
  • Complete the shop and submit information for payment. Do your shop according to the instructions. Once complete submit your information for payment. Depending on the company you should be paid within a week.

Do you need experience to be a telephone mystery shopper?

Nope! Almost all the companies on this list hire mystery shoppers who have no previous experience.

what are the requirements to be a telephone mystery shopper?

You need a phone (of course!), and most companies will require you to be at least 18 years old.

How much do telephone mystery shoppers get paid?

The typical pay for mystery shops is anywhere from $5-$50, depending on how much work is involved. There are also some mystery shops where you get a payment and reimbursed for whatever you purchase!

Telephone Mystery Shopping Tips

Mystery shopping companies usually pay you as a contractor – which means you’re responsible for your own taxes! So don’t forget to set some money aside so you aren’t surprised by a large tax bill later.

Watch out for scams! You should NEVER have to pay to join a mystery shopping company!

Where to Find Telephone Mystery Shopper Jobs

Here are the companies that hire work from home telephone mystery shoppers:

ARC Consulting

Through ARC, you can do analysis calls, customer satisfaction calls, and other telephone mystery shopping calls. ARC hires people worldwide, and you can earn extra money if you speak English and know another language like Spanish, Italian, Dutch, German, French, Russian, Polish, Mandarin, Cantonese, Japanese, or Thai.
Pay: $3 – $12 per call.
Payment Method: Payments are made via direct deposit

Call Center Q&A

Call Center Q&A hires telephone mystery shoppers in the US to do short (10 minute) mystery shops.
Almost all the calls are under 10 minutes, and the feedback form that you complete after the call is very short.
Pay: $5 per call.
Payment Method: Payments are made via PayPal within 7 days.

Confero

Through Confero you can complete both in-person mystery shops, and telephone mystery shops.
Most telephone mystery shops through COnfero will involve asking customer service questions like asking for prices or if something is in stock.
Pay: N/A
Payment Method: N/A

InteliChek

InteliChek hires mystery shoppers in the US and in Canada to do automotive mystery shops.
Most of the shops will include calling auto shops to check prices. The calls usually take 3-4 minutes.
Pay: $0.90 per call.
Payment Method: Payments are made via check

Multi-Value

Multi-Value hires mystery shoppers in the US, UK, and Canada do to mystery shops in industries like: retail, catering, government, medical, banking, and insurance.
Pay: $5 – $20 per shop
Payment Method: N/A

Mystery Shopper Services

Mystery Shopper Services hires mystery shoppers in the US to do in-person and telephone mystery shops.
The shops through Mystery Shopper Services include competitive analysis, price audits, and market audits.
Pay: $5 – $20 per call.
Payment Method: Payments are made via PayPal

Pierce Eilsen (now Yardi Matrix)

Yardi Matrix hires telephone mystery shoppers to complete rent surveys. These rent surveys involve calling apartment complexes and asking for pricing and other information.
Pay: $6 an hour plus $0.07-$0.50 per survey (depending on if you’re able to complete the survey).
Payment Method: N/A

Perception Strategies

Perception Strategies hires telephone mystery shoppers to complete healthcare mystery shops.
They currently have openings in Arkansas, Florida, Georgia, Illinois, Iowa, Kentucky, Louisiana, Nebraska, New Mexico, North Carolina, Ohio, South Carolina, South Dakota, Texas, Virginia
Pay: $12 – $17 per call.
Payment Method: N/A

RBG – Reality Based Group

Hires US-based mystery shoppers to do in-person and telephone mystery shops.
RBG with companies like Amazon, Goodwill, Cinnabon, and more.
Pay: N/A
Payment Method: N/A

Secret Shopper

Secret shopper hires US-based mystery shoppers to complete telephone mystery shops.
The telephone shops include customer service evaluations, competitor phone evaluations, and other types of telephone shops.
Pay: N/A
Payment Method: N/A

Shoppers’ Critique

Shoppers’ Critique hires mystery shoppers for in-person and telephone mystery shops.
Pay: $5-$25 per call
Payment Method: N/A

SkilCheck

Hires mystery shoppers to complete telephone mystery shops.
Shops are mostly self-storage audits, but they do offer other types of mystery shops.
Pay: N/A
Payment Method: N/A

Talk2Rep (Now OutPlex)

OutPlex hires for a variety of work from home positions including call center services, chat support, social media management, tech support, and mystery shopping!
Pay: N/A
Payment Method: N/A

Conclusion

Telephone mystery shopping is a great way to earn extra cash from the comfort of your own home!

If you want to get started earning money, start by signing up for as many of these companies as possible! This will ensure you have a good amount of shops to choose from.

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